{"id":1357,"date":"2023-03-30T10:26:35","date_gmt":"2023-03-30T08:26:35","guid":{"rendered":"https:\/\/millefeuillemockup.com\/faq-mockups\/"},"modified":"2023-08-27T19:53:29","modified_gmt":"2023-08-27T17:53:29","slug":"faq-mockups","status":"publish","type":"page","link":"https:\/\/millefeuillemockup.com\/en\/faq-mockups\/","title":{"rendered":"FAQ"},"content":{"rendered":"\r\n
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Frequently Asked Questions<\/h1>\r\n

Here you’ll find everything you need to know to use our products!<\/h2>\r\n <\/div>\r\n\r\n
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Filters:<\/p>\r\n\r\n

\r\n All<\/a>\r\n Personnalis\u00e9e (+)<\/a>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
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Products<\/p>\r\n

How do I use downloaded .psd files?<\/h3>\r\n <\/header>\r\n\r\n
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We explain how a mockup works on this page<\/a>. Each command also comes with a .pdf user manual that explains the procedure step by step.<\/p>\n <\/div>\r\n <\/article>\r\n

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Products<\/p>\r\n

Which version of Adobe Photoshop should I use? <\/h3>\r\n <\/header>\r\n\r\n
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Our mockups are created using the latest version of Adobe Photoshop (at the time they are created). We therefore recommend that you use the latest version of Photoshop.<\/p>\n <\/div>\r\n <\/article>\r\n

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Products<\/p>\r\n

Do you regularly update the catalogue?<\/h3>\r\n <\/header>\r\n\r\n
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Yes, for the moment we’re trying to keep up with the offer, but we’ll be moving on to recurring updates.<\/p>\n

To keep up to date, you can follow us on Instagram<\/a> or, also on Instagram, on Antoine Peltier’s account<\/a>.<\/p>\n <\/div>\r\n <\/article>\r\n

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Products<\/p>\r\n

Do I have to credit you if I publish a project using one of your mockups on the networks?<\/h3>\r\n <\/header>\r\n\r\n
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No. That said, it’s always good to see your work, so don’t hesitate to tag the @millefeuillemockup<\/a> account on Instagram! That way we can share your work too!<\/p>\n <\/div>\r\n <\/article>\r\n

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Download<\/p>\r\n

How long is the download link valid for?<\/h3>\r\n <\/header>\r\n\r\n
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The link sent to you by e-mail is valid for 30 days. You must download the product during this period.<\/p>\n <\/div>\r\n <\/article>\r\n

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Download<\/p>\r\n

I’ve lost my download link. What should I do? Can I get it back from somewhere?<\/h3>\r\n <\/header>\r\n\r\n
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The list of your purchases is stored in your account. Simply log in to find them there. Please note! You need to create an account to do this.<\/span><\/p>\n

If you haven’t created an account and you’ve lost the link within the 30-day download period, you can send us an email at contact@millefeuillemockup.com<\/span>. We’ll find a way to help you.<\/p>\n <\/div>\r\n <\/article>\r\n

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Payment<\/p>\r\n

What payment methods do you offer?<\/h3>\r\n <\/header>\r\n\r\n
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We work with Mollie<\/a>, an online payment service. Thanks to them, we can now offer you payment by credit card, Apple Pay, Google Pay, PayPal and Amex.<\/p>\n <\/div>\r\n <\/article>\r\n

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Payment<\/p>\r\n

Why are prices sometimes different?<\/h3>\r\n <\/header>\r\n\r\n
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Les prix varient en fonction du volume du pack et de la difficult\u00e9 de cr\u00e9ation du mockup (certains ont plus d\u2019options que d\u2019autres, par exemple). Notez que les \u201ccollections\u201d ou \u201cpackages\u201d ont toujours un avantage par rapport au prix des mockups \u00e0 l\u2019unit\u00e9.<\/p>\n <\/div>\r\n <\/article>\r\n

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Refund<\/p>\r\n

Can I get a refund?<\/h3>\r\n <\/header>\r\n\r\n
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Due to the nature of our products, all file sales are final. Unfortunately, we do not offer refunds for downloaded products. However! If you have a problem with one of our files, you can send us an email at contact@millefeuillemockup.com<\/span>. We will find a way to help you.<\/p>\n <\/div>\r\n <\/article>\r\n

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Others<\/p>\r\n

Do you make custom mockups?<\/h3>\r\n <\/header>\r\n\r\n
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Yes, Millefeuille Mockup makes custom mockups. Please send us more information about the project. We will get back to you as soon as possible.<\/p>\n <\/div>\r\n <\/article>\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n <\/div>\r\n \r\n<\/section>\r\n\n\n\r\n

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How to use a mockup?<\/h2>\r\n\r\n \r\n Know more<\/a> <\/div>\r\n \r\n<\/section>\r\n\n\n\n

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